Subscription & Customer Support Specialist

Jobtailor; Madison (WI); On-site; USD 36,000 - 60,000; Full time

Job summary

Jobtailor seeks a detail‑oriented administrative assistant to manage subscriptions, support internal and external customers, and handle records and reporting. You will troubleshoot issues, answer fiscal questions, and ensure timely, accurate processing of transactions and funding codes.

The role emphasizes strong communication with diverse audiences, prioritization of multiple tasks, and the ability to develop new business opportunities within libraries, scholarly societies, and related networks.

Qualifications

• Attention to detail and strong organizational skills.
• Ability to communicate effectively with diverse audiences.
• Able to prioritize multiple tasks and meet deadlines.
• Bachelor's degree preferred.
• Background check may be required.
• References may be contacted regarding misconduct, including sexual violence/harassment.
• Cover letter and resume required for application.

Responsibilities

• Draft basic communications and reports and maintain varied records.
• Troubleshoot and resolve issues in a timely and professional manner.
• Provide customer service to internal and external customers.
• Answer questions for libraries, subscription agents, scholarly societies, and other audiences.
• Audit or reconcile purchase documents with payments.
• Audit or process transactions and assign funding codes per rules.
• Answer general fiscal questions based on set materials and standards.
• Manage current subscriptions and develop new business opportunities.

Skills

Attention To Detail

Organizational Skills

Effective Communication

Customer Service

Task Prioritization

Education

Bachelor's degree preferred

Tools

Report Drafting

Issue Troubleshooting

Transaction Auditing

Document Reconciliation

Funding Code Assignment

Job description

Jobtailor seeks a detail‑oriented administrative assistant to manage subscriptions, support internal and external customers, and handle records and reporting. You will troubleshoot issues, answer fiscal questions, and ensure timely, accurate processing of transactions and funding codes.

The role emphasizes strong communication with diverse audiences, prioritization of multiple tasks, and the ability to develop new business opportunities within libraries, scholarly societies, and related networks.