Remote Customer Support Coordinator

Jobtailor; Utah; On-site; USD 40,000 - 55,000; Full time

Job summary

Jobtailor in the United States (Utah) is seeking a customer support specialist to respond to inquiries via email, phone, and chat, and to assist customers with account and product questions.

You will coordinate requests, maintain records, and escalate issues as needed while collaborating with internal teams to ensure timely resolutions and accurate documentation. A strong emphasis on remote work readiness and multi-channel competence is required.

Qualifications

• 1+ year of experience in customer service, customer support, administrative support, coordination, or related field preferred
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Comfortable working independently in a remote environment
• Strong attention to detail and accuracy
• Ability to manage multiple requests and priorities simultaneously
• Comfortable navigating web-based applications and software
• Ability to learn new systems and processes quickly
• Professional and customer-focused communication style
• Strong problem-solving and follow-through skills
• Reliable internet connection and a suitable workspace for remote work
• Experience supporting customers through multiple communication channels preferred
• Familiarity with CRM, ticketing, messaging, or customer management platforms preferred
• Basic technical troubleshooting experience preferred
• Experience documenting customer interactions and resolutions preferred
• Ability to explain processes and technical information in an easy-to-understand manner
• Ability to remain calm and professional when handling challenging customer situations

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other approved communication channels
• Coordinate incoming support requests and ensure they are handled within established response timelines
• Assist customers with general account, product, and service-related questions
• Identify customer concerns and determine appropriate next steps or escalation paths
• Maintain accurate records of customer interactions, requests, and resolutions
• Follow up on outstanding support requests to help ensure timely resolution
• Assist customers with basic troubleshooting and navigation of online tools
• Coordinate with Customer Success, Support, Sales, and other internal teams
• Provide clear instructions and guidance to customers
• Help maintain internal documentation, support resources, and frequently asked questions
• Protect confidential customer and company information
• Identify recurring customer concerns and communicate trends to appropriate team members
• Complete administrative and coordination tasks associated with customer support operations

Skills

Customer Service

Communication Skills

Time Management

Remote Work

Detail Orientation

Multi-Channel Support

CRM Systems

Documentation

Problem Solving

Independent Work

Tools

CRM Platforms

Ticketing Systems

Messaging Platforms

Customer Management Software

Job description

Jobtailor in the United States (Utah) is seeking a customer support specialist to respond to inquiries via email, phone, and chat, and to assist customers with account and product questions.

You will coordinate requests, maintain records, and escalate issues as needed while collaborating with internal teams to ensure timely resolutions and accurate documentation. A strong emphasis on remote work readiness and multi-channel competence is required.