Subscription CRM & Retention Lead

Jobgether; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Flexible remote work

International remote work up to 90天/yr

Generous leave and health coverage

Career development budget

Home office support

Job summary

Jobgether is seeking a CRM leader to shape strategy and execution for subscription products. You will drive segmentation, personalization, and lifecycle optimization across marketing channels.

You will apply predictive analytics to reduce churn, improve retention, and elevate customer lifetime value while collaborating with Product, Sales, and Marketing teams in a dynamic remote environment.

Qualifications

• 3+ years CRM experience, ideally in a subscription/recurring revenue business.
• Strong understanding of subscription models and lifecycle management.
• Experience with CRM platforms and customer data management.
• Analytical segmentation and predictive modeling capabilities.
• Marketing automation with campaign design and lifecycle messaging.
• Proficiency with Salesforce stack and data analytics tools.
• Strategic planning, project management, and stakeholder collaboration.
• Excellent English communication across international teams.

Responsibilities

• CRM strategy planning, development, and execution for subscription products.
• Refine audience segmentation and deliver personalized experiences across lifecycle.
• Design and optimize campaigns to boost engagement and LTV.
• Identify churn risks and implement proactive retention initiatives.
• Manage subscription lifecycle and optimize customer journeys.
• Collaborate with Marketing, Sales, and Product teams on initiatives.
• Develop loyalty programs to increase retention and advocacy.
• Measure performance and translate data into actionable improvements.
• Leverage marketing tech and automation to improve efficiency and outcomes.

Skills

CRM strategy

Customer segmentation

Campaign optimization

Retention analytics

Lifecycle management

Cross-functional collaboration

Customer loyalty

Analytics & reporting

Tools

Salesforce

Salesforce Marketing Cloud

Segment

Looker

Google Workspace

Jira

Job description

Jobgether is seeking a CRM leader to shape strategy and execution for subscription products. You will drive segmentation, personalization, and lifecycle optimization across marketing channels.

You will apply predictive analytics to reduce churn, improve retention, and elevate customer lifetime value while collaborating with Product, Sales, and Marketing teams in a dynamic remote environment.