Style & Customer Experience Captain — Retail Leader

Macy's; Paramus (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Paid holidays

Tuition reimbursement

Merchandise discounts

Job summary

Macy's is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. Elevate customer satisfaction, merchandising, and brand loyalty through Omni selling initiatives under People Leader supervision.

Full-time schedules average 30+ hours weekly; hours vary by business needs with eligibility considerations. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability, including days, evenings, weekends and holidays.

Responsibilities

• Fulfill customer orders and assist merchandising and selling on the floor.
• Lead colleagues in the execution and completion of assigned tasks.
• Model exemplary customer service and provide fast feedback to improve the customer experience.
• Resolve issues to maintain high levels of customer satisfaction and brand loyalty.
• Promote Macy's mobile app to enhance in-store experience.
• Collaborate with People Leaders to plan total store activities and monitor execution.
• Assist with opening/closing procedures and register settlement.
• Ensure adherence to merchandise standards and offer POS support to customers.
• Educate colleagues on POS technology and RF equipment to assist selling and fulfillment.
• Foster an inclusive environment with authentic connections to customers and colleagues.

Skills

Customer service

Communication

Retail experience

Education

High School Diploma or equivalent

Tools

POS technology

RF equipment

Cash register

Job description

Macy's is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. Elevate customer satisfaction, merchandising, and brand loyalty through Omni selling initiatives under People Leader supervision.

Full-time schedules average 30+ hours weekly; hours vary by business needs with eligibility considerations. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.