Customer Experience Captain

Macy's; South Portland (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Job summary

Macy's is seeking a Selling and Support Captain to deliver outstanding customer service, drive Omni selling initiatives, and lead a team on the selling floor. This elevated hourly role emphasizes customer satisfaction, merchandising, and brand loyalty under People Leader guidance.

Full-time schedules 30+ hours per week with potential advancement into leadership paths such as Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• Experience delivering customer service in a retail setting.
• Ability to merchandise and maintain brand standards on the selling floor.
• Strong communication to relay priorities and coach teammates.

Responsibilities

• Lead colleagues in completing assigned tasks and drive customer satisfaction.
• Promote Macy's mobile app and enhance the in-store experience.
• Ensure high levels of service through problem solving and timely resolutions.
• Assist in merchandising, product flow, and order processing as needed.
• Support opening/closing procedures and cash handling.

Skills

Customer Service

Retail Experience

Merchandising

Communication

Leadership

Education

High School Diploma

Tools

POS System

RF Scanner

Job description

Macy's is seeking a Selling and Support Captain to deliver outstanding customer service, drive Omni selling initiatives, and lead a team on the selling floor. This elevated hourly role emphasizes customer satisfaction, merchandising, and brand loyalty under People Leader guidance.

Full-time schedules 30+ hours per week with potential advancement into leadership paths such as Personal Stylist or Sales and Customer Experience Manager.