Omnichannel Experience Leader

Macy's

Cedar Park (TX)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Selling and Support Captain to be an expert in customer satisfaction, merchandising, and brand loyalty. You will lead the selling floor and drive omni-selling initiatives under People Leader supervision, with opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager.

Full-time schedules typically 30+ hours per week; part-time 12-24 hours. We offer benefits, 401(k) match, paid time off, and holidays as part of our comprehensive compensation

Qualifications

1-2 years of direct retail experience preferred.
High school diploma or equivalent.
Strong communication and customer service skills.

Responsibilities

Lead colleagues in the execution and completion of assigned tasks.
Role model and provide fast feedback to deliver outstanding customer experiences.
Ensure high-level customer service through problem-solving and resolutions.
Promote Macy's mobile app to enhance in-store experience.
Meet with People Leaders to plan store activities and provide feedback.
Perform store opening and closing procedures and manage registers.

Skills

Customer service

Merchandising

Brand loyalty

Leadership

Communication

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Full-time schedules typically 30+ hours per week; part-time 12-24 hours. We offer benefits, 401(k) match, paid time off, and holidays as part of our comprehensive compensation

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