Studio Membership Concierge & Growth Advocate

Club Pilates; West Columbia (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Club Pilates in West Columbia, SC, is seeking a Front Desk/Sales Associate to be the first point of contact for members and prospects. You will drive membership sales, support retention, and create a welcoming studio atmosphere.

The role blends sales, customer service, and operations in a fast-paced wellness environment. You will greet guests, answer inquiries, conduct consultations, and schedule Intro Classes while maintaining ClubReady records.

Qualifications

• : High school diploma or equivalent.
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• Strong customer service and communication skills.
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• Ability to build rapport and establish trust with diverse individuals.
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• Excellent organizational skills and attention to detail.
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• Ability to multitask and work effectively in a fast-paced environment.
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• Basic computer proficiency, including experience with email, scheduling systems, and Microsoft Office or Google Workspace.

Responsibilities

• Generate new membership sales through proactive outreach, lead follow-up, and relationship-building efforts.
• Conduct consultations with prospective members to understand their fitness goals and recommend appropriate membership options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed individual and studio sales goals and key performance metrics.
• Maintain accurate and timely documentation of all sales activities, communications, and member interactions within ClubReady.
• Deliver exceptional service by warmly greeting members and guests and creating a positive, professional studio atmosphere.
• Build strong relationships with members to enhance engagement, satisfaction, and retention.
• Respond promptly and professionally to phone calls, emails, text messages, and walk-in inquiries.
• Resolve member concerns or elevate issues appropriately to studio leadership.
• Support daily studio operations, ensuring a clean, organized, and welcoming environment.
• Process member account requests, including freezes, cancellations, and account updates in accordance with company policies.
• Ensure compliance with all Club Pilates and Aligned Fitness Holdings policies, procedures, and service standards.
• Assist with opening and closing studio procedures as assigned.
• Serve as the acting studio leader in the absence of the General Manager when designated.
• Represent the studio at local networking events, community activities, partnerships, and promotional initiatives.
• Support grassroots marketing efforts designed to increase brand awareness and generate new leads.
• Act as a positive ambassador for Club Pilates and Aligned Fitness Holdings within the local community.

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

Microsoft Office / Google Workspace

Education

High school diploma

Tools

ClubReady CRM

Job description

Club Pilates in West Columbia, SC, is seeking a Front Desk/Sales Associate to be the first point of contact for members and prospects. You will drive membership sales, support retention, and create a welcoming studio atmosphere.

The role blends sales, customer service, and operations in a fast-paced wellness environment. You will greet guests, answer inquiries, conduct consultations, and schedule Intro Classes while maintaining ClubReady records.