Fitness Studio Sales and Member Experience Specialist

Club Pilates; North Carolina; On-site; USD 19,000 - 25,000; Full time

Job summary

Club Pilates is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will drive membership sales, support member retention, and foster a welcoming studio community in a fast-paced wellness setting.

The role combines sales, customer service, and operations, requiring a proactive, organized, and friendly individual who thrives on helping others achieve their fitness goals.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with diverse individuals.
• Excellent organizational skills and attention to detail.
• Basic computer proficiency, including email, scheduling systems, and MS Office or Google Workspace.

Responsibilities

• Generate new membership sales through proactive outreach and relationship-building.
• Conduct consultations with prospective members to understand fitness goals and recommend options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed individual and studio sales goals and KPIs.
• Maintain accurate documentation of all sales activities in ClubReady.
• Greet members and guests, creating a welcoming studio atmosphere.
• Build relationships to enhance engagement and retention.
• Respond promptly to inquiries by phone, email, text, or walk-ins.
• Resolve member concerns or escalate to studio leadership as needed.
• Support daily studio operations and keep the environment clean and organized.
• Process member account requests (freezes, cancellations, updates).
• Ensure compliance with policies and service standards.
• Assist with opening and closing procedures and guest management.
• Act as studio leader in the absence of the General Manager.
• Represent the studio at local events and partnerships.
• Support grassroots marketing to increase brand awareness and generate leads.
• Be a positive ambassador for Club Pilates and Aligned Fitness Holdings.

Skills

Customer service

Communication

Rapport building

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma

Tools

ClubReady CRM

Job description

Club Pilates is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will drive membership sales, support member retention, and foster a welcoming studio community in a fast-paced wellness setting.

The role combines sales, customer service, and operations, requiring a proactive, organized, and friendly individual who thrives on helping others achieve their fitness goals.