Studio Keyholder & Guest Experience Lead

SoulCycle Inc.; New York (NY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Ride for free

Guest passes

SoulCycle retail discounts

Job summary

SoulCycle Inc. is seeking a service-oriented individual for a Front Desk/Studio Operations role in New York. You will act as MOD when needed, oversee daily studio tasks, and ensure welcoming hospitality for clients, staff, and instructors.

The position emphasizes organization, communication, and maintaining the SoulCycle retail and studio standards. The role requires strong customer service, a proactive attitude, and the ability to manage multiple duties in a fast-paced environment.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Proactive with tasks and able to work without direction.
• Excellent communication across diverse personalities.
• Strong customer service and problem-solving skills.
• Positive attitude with professional phone and email etiquette.
• Superior organizational skills.
• Flexible to non-traditional schedules.

Responsibilities

• Function as MOD (Manager on Duty) when management is off-site.
• Communicate issues to management during opening/closing.
• Assist studio management with daily tasks and projects.
• Share knowledge and best practices with staff.
• Maintain studio keys and security, and supervise opening/closing.
• Provide support to instructors during class check-in.
• Lead front desk team and delegate tasks to part-timers.
• Manage retail area and visuals for optimal selling space.
• Support training and coaching of new front desk hires.
• Maintain SoulCycle aesthetic and culture.

Skills

Customer service

Prioritization

Multi-tasking

Communication

Organization

Problem solving

Phone etiquette

Email etiquette

Flexibility

Job description

SoulCycle Inc. is seeking a service-oriented individual for a Front Desk/Studio Operations role in New York. You will act as MOD when needed, oversee daily studio tasks, and ensure welcoming hospitality for clients, staff, and instructors.

The position emphasizes organization, communication, and maintaining the SoulCycle retail and studio standards. The role requires strong customer service, a proactive attitude, and the ability to manage multiple duties in a fast-paced environment.