Studio Guest Experience Lead

SoulCycle Inc.; Town of East Hampton (NY); On-site; USD 20,000 - 28,000; Part time

Job summary

SoulCycle Inc. is seeking part-time staff in New York. You will provide exceptional customer service, maintain the studio’s hospitality standard, and support instructors and management.

Schedule demands include at least three days weekly totaling 20 hours, with one weekend day, plus availability for peak holiday shifts. The role emphasizes teamwork, proactive task initiation, and maintaining SoulCycle’s chic studio aesthetic and clean environment.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Positive, can-do attitude and friendly, professional phone and email etiquette.
• Superior organizational skill and reliability.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Front desk

Teamwork

Job description

SoulCycle Inc. is seeking part-time staff in New York. You will provide exceptional customer service, maintain the studio’s hospitality standard, and support instructors and management.

Schedule demands include at least three days weekly totaling 20 hours, with one weekend day, plus availability for peak holiday shifts. The role emphasizes teamwork, proactive task initiation, and maintaining SoulCycle’s chic studio aesthetic and clean environment.