Studio Operations & Guest Experience Lead

SoulCycle Inc.; New York (NY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary & benefits

Ride for free + guest pass

30-50% off SoulCycle retail

Job summary

SoulCycle Inc. in New York City seeks an energetic, service-oriented individual to join our team as a Manager on Duty (MOD) and front desk support.

You’ll ensure smooth studio operations, hospitality excellence, and top-tier guest experiences across all interactions with members and visitors. This role requires strong organization, exceptional communication, and the ability to multitask in a fast-paced environment, with a non-traditional schedule.

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule

Responsibilities

• Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
• Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
• Assist the Studio Management in daily studio tasks and projects
• Share knowledge and best practices with staff
• Maintain keys to the studio and exert proper care and control over them
• Responsible for the opening and/or closing of the studio
• Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Provide high level customer service and hospitality to clients
• Be on-duty hospitality champion
• Assign tasks to part timers, when necessary
• Manage retail area and visuals to ensure an optimal selling space
• Responsible for additional manager system duties (i.e. returns, etc)
• Assist Management team with additional responsibilities, as needed
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Positive attitude

Phone etiquette

Job description

SoulCycle Inc. in New York City seeks an energetic, service-oriented individual to join our team as a Manager on Duty (MOD) and front desk support.

You’ll ensure smooth studio operations, hospitality excellence, and top-tier guest experiences across all interactions with members and visitors. This role requires strong organization, exceptional communication, and the ability to multitask in a fast-paced environment, with a non-traditional schedule.