Studio Front Desk Lead — Guest Services

SoulCycle Inc.; Florida; On-site; USD 17,000 - 22,000; Part time

Job summary

SoulCycle Inc. in Florida is seeking a friendly, guest-focused front desk associate to welcome clients, check in riders, and support studio operations. This part-time role requires reliable availability, including Saturdays or Sundays, and a willingness to work peak holiday shifts.

You will collaborate with management and instructors to deliver the SoulCycle hospitality experience, maintain the studio aesthetic, and help guests feel seen, heard, and valued every visit.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Organizational skills

Job description

SoulCycle Inc. in Florida is seeking a friendly, guest-focused front desk associate to welcome clients, check in riders, and support studio operations. This part-time role requires reliable availability, including Saturdays or Sundays, and a willingness to work peak holiday shifts.

You will collaborate with management and instructors to deliver the SoulCycle hospitality experience, maintain the studio aesthetic, and help guests feel seen, heard, and valued every visit.