Studio Operations Lead & Hospitality Champion

Equinox; New York (NY); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Ride for free

Retail discounts

Competitive pay and benefits

Job summary

SoulCycle is seeking passionate, service-oriented staff for a Manager on Duty role at our New York studio. You will ensure hospitality, support instructors, and uphold the SoulCycle experience while coordinating front desk operations and retail areas.

Ideal candidates have strong customer service skills, a positive attitude, and the ability to work flexible hours in a fast-paced, community-driven environment. Join us and be part of a team that delivers energy and care to members.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Excellent communication and professional phone/email etiquette.
• Flexible schedule for non-traditional hours.
• Strong organizational skills.

Responsibilities

• Act as MOD when management is not on premises.
• Communicate issues to management during opening/closing.
• Assist studio management with daily tasks and projects.
• Share knowledge with staff and maintain standards.
• Maintain keys and opening/closing checklists.
• Provide high level customer service and hospitality.
• Support instructors for smooth class check-in.
• Manage retail area and visuals for optimal selling space.
• Assist with training front desk staff as needed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Phone and email etiquette

Job description

SoulCycle is seeking passionate, service-oriented staff for a Manager on Duty role at our New York studio. You will ensure hospitality, support instructors, and uphold the SoulCycle experience while coordinating front desk operations and retail areas.

Ideal candidates have strong customer service skills, a positive attitude, and the ability to work flexible hours in a fast-paced, community-driven environment. Join us and be part of a team that delivers energy and care to members.