Front Desk & Studio Guest Services Associate

SoulCycle Inc.; New York (NY); On-site; USD 21,000 - 26,000; Part time

Job summary

SoulCycle Inc. is seeking part-time staff to join our vibrant studio team in New York. You will deliver exceptional customer service, assist studio management, and help maintain the brand’s welcoming, energetic environment.

Responsibilities include supporting instructors during check-in, helping with front desk tasks, and ensuring a clean, organized studio. A positive attitude and strong communication are essential for success.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to take initiative and perform duties without direction.
• Excellent communication skills and ability to work with diverse personalities.
• Strong customer service and problem-solving abilities.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Multi-tasking

Initiative

Communication

Problem solving

Positive attitude

Phone etiquette

Organizational skills

Job description

SoulCycle Inc. is seeking part-time staff to join our vibrant studio team in New York. You will deliver exceptional customer service, assist studio management, and help maintain the brand’s welcoming, energetic environment.

Responsibilities include supporting instructors during check-in, helping with front desk tasks, and ensuring a clean, organized studio. A positive attitude and strong communication are essential for success.