Studio Operations Lead (MOD) - Hospitality & Front Desk

Equinox; New York (NY); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Ride for free

Staff discounts

Job summary

SoulCycle is seeking service-oriented individuals passionate about health, fitness, and hospitality to join our studio team on the front desk. You’ll act as Manager on Duty when leadership isn’t on site and ensure a seamless check-in experience for every class.

Responsibilities include opening/closing the studio, coordinating with instructors, maintaining retail visuals, and delivering outstanding customer service with a positive, can-do attitude. Competitive hourly pay is offered.

Qualifications

• Customer service experience required.
• Ability to prioritize and multitask in a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills with a wide range of personalities.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility for a non-traditional schedule.

Responsibilities

• Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
• Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
• Assist the Studio Management in daily studio tasks and projects
• Share knowledge and best practices with staff
• Maintain keys to the studio and exert proper care and control over them
• Responsible for the opening and/or closing of the studio
• Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Provide high level customer service and hospitality to clients
• Be on-duty hospitality champion
• Assign tasks to part timers, when necessary
• Manage retail area and visuals to ensure an optimal selling space
• Assist Management team with additional responsibilities, as needed
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Skills

Customer service

Communication

Multitasking

Organizational skills

Professional etiquette

Positive attitude

Job description

SoulCycle is seeking service-oriented individuals passionate about health, fitness, and hospitality to join our studio team on the front desk. You’ll act as Manager on Duty when leadership isn’t on site and ensure a seamless check-in experience for every class.

Responsibilities include opening/closing the studio, coordinating with instructors, maintaining retail visuals, and delivering outstanding customer service with a positive, can-do attitude. Competitive hourly pay is offered.