Studio Operations Lead - Hospitality & Guest Experience

SoulCycle Inc.; San Francisco (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive salary and benefits

Industry-leading commission

Ride for free, bring a guest

Job summary

SoulCycle Inc. in San Francisco seeks passionate, service‑oriented individuals for a Manager on Duty role at our vibrant studio. You will lead front desk operations, support instructors, and deliver the warm, high‑energy SoulCycle experience our members expect.

The role emphasizes hospitality, team leadership, and seamless opening/closing duties. Candidates should excel in customer service, communication, and organization, and be able to work a non‑traditional schedule in a fast‑paced

Qualifications

• Must have customer service experience.
• Must have excellent communication skills.
• Must have superior organizational skills.
• Must be able to multi-task in a fast-paced environment.
• Must have a friendly and professional phone and email etiquette.
• Must be flexible to non-traditional schedules.

Responsibilities

• Function as MOD when management is not on the premises.
• Support studio management with daily tasks and projects.
• Provide high level customer service and hospitality to clients.
• Manage retail area and visuals for optimal selling space.
• Assist management with training and coaching of new front desk staff.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Multi-tasking

Phone & email etiquette

Job description

SoulCycle Inc. in San Francisco seeks passionate, service‑oriented individuals for a Manager on Duty role at our vibrant studio. You will lead front desk operations, support instructors, and deliver the warm, high‑energy SoulCycle experience our members expect.

The role emphasizes hospitality, team leadership, and seamless opening/closing duties. Candidates should excel in customer service, communication, and organization, and be able to work a non‑traditional schedule in a fast‑paced