Studio Operations & Hospitality Lead

SoulCycle Inc.; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Job summary

SoulCycle Inc. is seeking an Assistant Studio Manager to expertly oversee daily studio operations and lead the studio team with strong hospitality and organizational skills.

The ideal candidate will be interpersonal, solution-minded, and demonstrate integrity, confidence, and leadership to uphold SoulCycle’s brand in daily routines. This role focuses on people management, customer focus, and efficient process execution to ensure a vibrant rider experience and studio health.

Qualifications

• Must have superior customer service and hospitality skills.
• Must be highly organized with the ability to prioritize multiple tasks and meet deadline.
• Strong ability to communicate clearly with team members, clients, and management.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio.
• Set the weather in your studio so your studio team loves to come to work.
• Build and foster relationships in your studio, with instructors and local community.
• Proactively identify and address conflicts within your studio.
• Acknowledge your studio team’s wins and show gratitude.
• Be open to, embrace and manage change within your studio and your studio team.

Skills

Customer service

Hospitality

Organization

Communication

Job description

SoulCycle Inc. is seeking an Assistant Studio Manager to expertly oversee daily studio operations and lead the studio team with strong hospitality and organizational skills.

The ideal candidate will be interpersonal, solution-minded, and demonstrate integrity, confidence, and leadership to uphold SoulCycle’s brand in daily routines. This role focuses on people management, customer focus, and efficient process execution to ensure a vibrant rider experience and studio health.