Studio Operations Lead (Keyholder & Hospitality)

SoulCycle Inc.; Brentwood (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Ride for free

Guest pass

Retail discounts

Competitive salary

Job summary

SoulCycle Inc. seeks passionate, service-oriented individuals with a love for health and fitness to join our high-growth brand. This role emphasizes hospitality, organizational excellence, and frontline support to ensure smooth studio operations.

You will act as a Manager on Duty when needed, coordinate with management, train new front desk staff, and maintain the SoulCycle retail experience. A non-traditional schedule is required due to studio hours.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Must have the flexibility to work a non-traditional schedule.

Responsibilities

• Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises.
• Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved.
• Assist the Studio Management in daily studio tasks and projects.
• Share knowledge and best practices with staff.
• Maintain keys to the studio and exert proper care and control over them.
• Responsible for the opening and/or closing of the studio.
• Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Provide high level customer service and hospitality to clients.
• Be on-duty hospitality champion
• Assign tasks to part timers, when necessary.
• Manage retail area and visuals to ensure an optimal selling space.
• Responsible for additional manager system duties (i.e. returns, etc)
• Assist Management team with additional responsibilities, as needed.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Skills

Customer service

Multi-tasking

Communication

Problem solving

Positive attitude

Phone etiquette

Organizational skills

Flexible schedule

Tools

Retail knowledge

Job description

SoulCycle Inc. seeks passionate, service-oriented individuals with a love for health and fitness to join our high-growth brand. This role emphasizes hospitality, organizational excellence, and frontline support to ensure smooth studio operations.

You will act as a Manager on Duty when needed, coordinate with management, train new front desk staff, and maintain the SoulCycle retail experience. A non-traditional schedule is required due to studio hours.