Studio Concierge & Guest Experience Lead

Equinox; Town of Florida (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

SoulCycle in New York City is seeking a part-time front desk/guest services associate to deliver warm hospitality and seamless check-ins. You’ll support studio operations, assist instructors and staff, and help maintain the SoulCycle spirit on the floor.

Expect 20 hours per week with at least one weekend day, strong communication, and a can-do attitude. You’ll work as part of a team to ensure an exceptional guest experience through every class.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skill.
• Availability for at least 3 days per week totaling 20 hours, including a Saturday or Sunday.
• All employees are expected to be available for peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Job description

SoulCycle in New York City is seeking a part-time front desk/guest services associate to deliver warm hospitality and seamless check-ins. You’ll support studio operations, assist instructors and staff, and help maintain the SoulCycle spirit on the floor.

Expect 20 hours per week with at least one weekend day, strong communication, and a can-do attitude. You’ll work as part of a team to ensure an exceptional guest experience through every class.