Studio Guest Services & Front Desk Associate

Equinox; Boston (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

SoulCycle is seeking a part-time front desk associate for our Boston area studio. You will deliver warm hospitality, greet guests, and support daily studio operations while collaborating with instructors and staff to ensure a seamless ride experience.

Responsibilities include check-in support, front desk & retail upkeep, cleanliness, and helping train new front desk hires. Availability includes weekend shifts and peak holiday periods.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills with a wide range of personalities.
• Must have outstanding customer service and problem-solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Communication

Multi-tasking

Initiative

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Organizational skills

Job description

SoulCycle is seeking a part-time front desk associate for our Boston area studio. You will deliver warm hospitality, greet guests, and support daily studio operations while collaborating with instructors and staff to ensure a seamless ride experience.

Responsibilities include check-in support, front desk & retail upkeep, cleanliness, and helping train new front desk hires. Availability includes weekend shifts and peak holiday periods.