Studio Guest Experience Associate (Part-Time)

SoulCycle Inc.; Town of East Hampton (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

SoulCycle Inc. is seeking a part-time team member in our East Hampton studio to deliver exceptional customer service and hospitality. The role focuses on welcoming clients, supporting front desk operations, and assisting studio management with daily tasks.

Availability includes weekends and peak holiday shifts; prior client-facing experience is preferred. The ideal candidate thrives in a fast-paced environment, communicates professionally, and helps maintain the SoulCycle experience—clean,

Qualifications

• Must have customer service experience
• Must be able to prioritize and multi-task in a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skills

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Teamwork

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Organizational skills

Job description

SoulCycle Inc. is seeking a part-time team member in our East Hampton studio to deliver exceptional customer service and hospitality. The role focuses on welcoming clients, supporting front desk operations, and assisting studio management with daily tasks.

Availability includes weekends and peak holiday shifts; prior client-facing experience is preferred. The ideal candidate thrives in a fast-paced environment, communicates professionally, and helps maintain the SoulCycle experience—clean,