Studio Front Desk & Hospitality Associate

Equinox; Village of Bronxville (NY); On-site; USD 22,000 - 30,000; Part time

Job summary

SoulCycle is seeking a part-time front desk associate in New York. The role emphasizes hospitality, customer service, and supporting studio operations. Availability includes at least 20 hours weekly with one weekend day, plus peak holiday shifts.

You will help with check-ins, front-desk duties, retail knowledge, and maintaining the studio’s unique vibe. Ideal candidates demonstrate excellent communication, organization, and teamwork, with a proactive, can-do attitude and professional phone/email

Qualifications

• Must have customer service experience.
• Must be able to prioritize and multi-task in a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and work with diverse personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Multitasking

Communication

Teamwork

Job description

SoulCycle is seeking a part-time front desk associate in New York. The role emphasizes hospitality, customer service, and supporting studio operations. Availability includes at least 20 hours weekly with one weekend day, plus peak holiday shifts.

You will help with check-ins, front-desk duties, retail knowledge, and maintaining the studio’s unique vibe. Ideal candidates demonstrate excellent communication, organization, and teamwork, with a proactive, can-do attitude and professional phone/email