Part-Time Studio Concierge & Guest Experience

SoulCycle Inc.; Westport (CT); On-site; USD 21,000 - 25,000; Part time

Job summary

SoulCycle Inc. is seeking a part-time front desk associate at our Westport studio. You will deliver high-quality customer service, help manage daily studio tasks, assist instructors, and uphold the SoulCycle hospitality and culture.

Availability includes at least 3 days per week totaling 20 hours, with one weekend day, plus peak holiday shifts. You will help with cleaning, retail knowledge, and training new front desk staff, maintaining a welcoming, energetic environment.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Phone etiquette

Email etiquette

Positive attitude

Job description

SoulCycle Inc. is seeking a part-time front desk associate at our Westport studio. You will deliver high-quality customer service, help manage daily studio tasks, assist instructors, and uphold the SoulCycle hospitality and culture.

Availability includes at least 3 days per week totaling 20 hours, with one weekend day, plus peak holiday shifts. You will help with cleaning, retail knowledge, and training new front desk staff, maintaining a welcoming, energetic environment.