Guest Services Lead – Studio Front Desk & Hospitality

SoulCycle Inc.; San Rafael (CA); On-site; USD 21,000 - 25,000; Part time

Job summary

SoulCycle Inc. in California is seeking a friendly, customer-focused Front Desk Associate for a part-time role, requiring at least 3 days of availability per week totaling 20 hours, with one weekend day, and readiness for peak holiday shifts.

You will support studio operations, assist instructors and management, and help maintain SoulCycle’s welcoming, high-energy atmosphere. Strong communication and organizational skills are essential to thrive in a fast-paced environment.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skill.
• must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Problem solving

Positive attitude

Phone & email etiquette

Organizational skills

Availability

Holiday shift readiness

Job description

SoulCycle Inc. in California is seeking a friendly, customer-focused Front Desk Associate for a part-time role, requiring at least 3 days of availability per week totaling 20 hours, with one weekend day, and readiness for peak holiday shifts.

You will support studio operations, assist instructors and management, and help maintain SoulCycle’s welcoming, high-energy atmosphere. Strong communication and organizational skills are essential to thrive in a fast-paced environment.