Part-Time Studio Concierge & Guest Experience

SoulCycle Inc.; Miami (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

SoulCycle Inc. is seeking a friendly part-time front desk associate in Miami to deliver exceptional hospitality and customer service. You will support class check-in, assist with daily studio tasks, and maintain a welcoming environment aligned with the SoulCycle experience.

Responsibilities include assisting instructors, training new front desk staff, and upholding studio cleanliness and retail knowledge. A proactive, team-oriented attitude is essential.

Qualifications

• Experience delivering customer service in fast-paced settings.
• Ability to prioritize tasks and multitask efficiently.
• Self-starter who initiates tasks without direction.
• Excellent verbal and written communication skills.
• Positive, can-do attitude with friendly demeanor.
• Professional phone and email etiquette.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist studio management with daily tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure smooth class check-in.
• Collaborate with staff to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk hires.
• Maintain product knowledge for studio retail operations.
• Uphold the SoulCycle aesthetic, appearance, and culture.
• Clean and prep studio, including bikes, weights, floors, and mirrors.
• Clean common areas including front desk, lockers, retail shelves, office and hallways.
• Clean bathrooms and changing rooms.

Skills

Customer service

Prioritization

Multitasking

Proactivity

Communication

Positive attitude

Phone etiquette

Organizational skills

Job description

SoulCycle Inc. is seeking a friendly part-time front desk associate in Miami to deliver exceptional hospitality and customer service. You will support class check-in, assist with daily studio tasks, and maintain a welcoming environment aligned with the SoulCycle experience.

Responsibilities include assisting instructors, training new front desk staff, and upholding studio cleanliness and retail knowledge. A proactive, team-oriented attitude is essential.