Part-Time Studio Experience & Front Desk Associate

Equinox; New York (NY); On-site; USD 22,000 - 30,000; Part time

Job summary

SoulCycle in New York is seeking a part-time front desk team member to deliver exceptional customer service in a fast-paced studio environment. This role requires reliability to support peak hours, including weekend shifts.

You will assist studio management with daily tasks, help check-in classes, train new front desk staff, and maintain SoulCycle's welcoming aesthetic. A positive attitude and strong communication are essential.

Qualifications

• Prior customer service experience required.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to take initiative and work without direct direction.
• Excellent communication and interpersonal skills.
• Positive, can-do attitude and professional demeanor.
• Strong phone and email etiquette and organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Phone and email etiquette

Team collaboration

Job description

SoulCycle in New York is seeking a part-time front desk team member to deliver exceptional customer service in a fast-paced studio environment. This role requires reliability to support peak hours, including weekend shifts.

You will assist studio management with daily tasks, help check-in classes, train new front desk staff, and maintain SoulCycle's welcoming aesthetic. A positive attitude and strong communication are essential.