Studio GM: Growth, Experience & Operations Leader

Club Pilates; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Club Pilates in Jacksonville, FL seeks a General Manager to lead studio operations, sales, and member experience. You will drive membership growth, oversee staff, manage revenue across services, and uphold brand standards.

The role requires strong leadership, KPI tracking, community outreach, and a collaborative culture. On-site five days a week, you’ll partner with regional teams to deliver exceptional Pilates experiences and achieve business goals.

Qualifications

• Minimum of 2 years of fitness, retail, hospitality, or service-based sales experience.
• Minimum of 1 year of management, leadership, or supervisory experience.
• Proven ability to meet and exceed sales goals.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to analyze business metrics and make data-driven decisions.
• Strong organizational and time-management skills.

Responsibilities

• Drive membership sales, retention, private training, retail, and teacher training revenue.
• Develop and execute strategies to achieve studio sales and operational goals.
• Monitor and analyze KPIs and implement action plans to improve performance.
• Lead sales efforts through prospect outreach, lead conversion, community networking, and referral generation.
• Ensure consistent execution of the sales process and membership experience.
• Manage accounts receivable, collections, and membership-related concerns.
• Recruit, onboard, train, coach, and develop studio employees.
• Foster a culture of accountability, engagement, and high performance.
• Conduct regular performance conversations and provide ongoing feedback.
• Create and manage employee schedules to support business needs.
• Partner with Regional Managers and HR on employee relations, performance management, and staffing initiatives.
• Promote a positive and inclusive workplace culture aligned with company values.
• Ensure exceptional service and hospitality for all members, guests, and prospects.
• Resolve member concerns professionally and effectively.
• Build relationships within the local community to increase brand awareness and studio growth.
• Participate in networking events, partnerships, and grassroots marketing initiatives.
• Support social media and local marketing efforts to drive engagement and lead generation.
• Ensure the studio operates safely, efficiently, and in compliance with company policies and procedures.
• Maintain studio cleanliness, organization, and overall presentation standards.
• Oversee inventory management, retail merchandising, and vendor relationships.
• Maintain accurate business records, reports, and documentation.
• Utilize ClubReady and other systems to monitor studio performance and operations.
• Protect confidential company and employee information.
• Ensure compliance with all company, state, and federal employment and operational requirements.
• Serve as the leader and ambassador of the Club Pilates brand within the studio and community.
• Support special projects, studio initiatives, and company growth efforts.
• Perform other duties as assigned.

Skills

Sales leadership

Staff development

Customer service

Data analysis

Communication

Organization

Office software

Education

Bachelor's degree or higher

Experience in fitness industry

Job description

Club Pilates in Jacksonville, FL seeks a General Manager to lead studio operations, sales, and member experience. You will drive membership growth, oversee staff, manage revenue across services, and uphold brand standards.

The role requires strong leadership, KPI tracking, community outreach, and a collaborative culture. On-site five days a week, you’ll partner with regional teams to deliver exceptional Pilates experiences and achieve business goals.