Growth-Driven General Manager: Ops & Service Leader

Club Pilates; Palm Coast (FL); On-site; USD 75,000 - 120,000; Full time

Job summary

Club Pilates in Palm Coast is seeking an experienced General Manager to oversee daily operations at our location. You will lead staff, drive revenue, ensure customer satisfaction, and uphold operational excellence in a fast-paced studio environment.

The role requires strong leadership, budgeting, and strategic thinking to optimize profitability while delivering high-quality service to clients and partners in the community.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Proven experience as a General Manager or in a similar leadership role.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage budgets and financial reports.
• Customer-focused with a commitment to delivering high‑quality service.
• Proficient in Microsoft Office and business management software.

Responsibilities

• Lead and manage all aspects of the business operations at the Palm Coast location.
• Develop and implement strategies to improve sales, profitability, and customer service.
• Recruit, train, and supervise staff to ensure high performance and professional development.
• Monitor financial performance, prepare budgets, and control expenses.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Build and maintain strong relationships with customers, vendors, and community partners.
• Analyze market trends and competitor activities to identify opportunities for growth.
• Resolve operational issues and customer complaints promptly and effectively.
• Prepare regular reports for senior management on business performance and initiatives.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Decision making

Customer focus

Education

Bachelor's degree in Business Administration/Management

Tools

Microsoft Office

Business management software

Job description

Club Pilates in Palm Coast is seeking an experienced General Manager to oversee daily operations at our location. You will lead staff, drive revenue, ensure customer satisfaction, and uphold operational excellence in a fast-paced studio environment.

The role requires strong leadership, budgeting, and strategic thinking to optimize profitability while delivering high-quality service to clients and partners in the community.