Pilates Studio GM: Growth, Ops & Team Leadership

JETSET Pilates®; Short Pump (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

JETSET Pilates in Virginia is seeking a General Manager to lead studio operations, drive growth, and model the brand across all workstreams. The role emphasizes people leadership and client experience, with hands-on studio time to manage classes and staff.

The General Manager oversees staffing, scheduling, marketing initiatives, and performance metrics, ensuring exceptional service and a thriving studio community.

Qualifications

• Experience leading studio operations and teams.
• Strong leadership and people management skills.
• Ability to analyze KPIs, run reports and drive growth.
• Proven track record in local marketing and client acquisition.
• Excellent customer service and community relation building.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Skills

Leadership

People management

Sales & Marketing

Customer service

Operations management

Data analysis

Tools

Excel

CRM

Job description

JETSET Pilates in Virginia is seeking a General Manager to lead studio operations, drive growth, and model the brand across all workstreams. The role emphasizes people leadership and client experience, with hands-on studio time to manage classes and staff.

The General Manager oversees staffing, scheduling, marketing initiatives, and performance metrics, ensuring exceptional service and a thriving studio community.