Studio General Manager | Lead Growth & Member Experience

Club Pilates; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Competitive salary

Job summary

Club Pilates seeks a General Manager for a full-time, on-site role in Northern Virginia to oversee daily studio operations, drive membership sales and renewals, and ensure an exceptional member experience from first visit through ongoing engagement.

The GM leads front desk staff, tracks key performance metrics, plans events and promotions, and builds strong ties with the local fitness community while maintaining high standards of service and brand protocols.

Qualifications

• Proven experience in fitness, wellness, retail, or hospitality management with sales targets.
• Strong leadership, coaching, scheduling, and team-building abilities.
• Customer service and relationship-building skills to engage members.
• Proficient with member management software, spreadsheets and email/online tools.

Responsibilities

• Oversee day-to-day studio operations and ensure a clean, welcoming environment.
• Drive membership sales, renewals, and community outreach.
• Lead front desk staff and maintain high standards of service.
• Plan events and promotional campaigns and manage local marketing.

Skills

Leadership

Customer service

Communication

Operations & organization

Tech literacy

Education

High school diploma or equivalent

Associate or bachelor’s degree in business/management

Tools

Member management software

Spreadsheets

Email/CRM tools

Social media management

Job description

Club Pilates seeks a General Manager for a full-time, on-site role in Northern Virginia to oversee daily studio operations, drive membership sales and renewals, and ensure an exceptional member experience from first visit through ongoing engagement.

The GM leads front desk staff, tracks key performance metrics, plans events and promotions, and builds strong ties with the local fitness community while maintaining high standards of service and brand protocols.