Studio Front Desk & Guest Experience Lead

Equinox; Miami Beach (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

SoulCycle is seeking part-time front desk/guest services team members in the Miami Beach area. The role emphasizes hospitality, client check-in support, and assisting instructors to ensure a smooth class experience while upholding the SoulCycle aesthetics and culture.

The position requires at least 3 days of availability each week (totaling 20 hours) with one weekend day, plus availability for peak holiday shifts. Strong communication and teamwork are essential.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willingness to take initiative and work without direction.
• Excellent communication with diverse personalities.
• Strong problem solving and a positive attitude.
• Professional phone and email etiquette; highly organized.
• Availability >= 3 days/week totaling 20 hours, one weekend day.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist studio management with daily tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure class check-in success.
• Work as a cohesive team with staff to ensure efficiency and camaraderie.
• Assist training and coaching of new front desk hires.
• Maintain studio retail operations knowledge and SoulCycle aesthetics.
• Clean and prep studio areas including bikes, floors and mirrors.
• Manage common areas, front desk, lockers, retail shelves and offices.
• Maintain bathroom and changing room cleanliness.

Skills

Customer service

Multitasking

Communication skills

Team collaboration

Job description

SoulCycle is seeking part-time front desk/guest services team members in the Miami Beach area. The role emphasizes hospitality, client check-in support, and assisting instructors to ensure a smooth class experience while upholding the SoulCycle aesthetics and culture.

The position requires at least 3 days of availability each week (totaling 20 hours) with one weekend day, plus availability for peak holiday shifts. Strong communication and teamwork are essential.