Guest Experience & Front Desk Lead (Part-Time)

SoulCycle Inc.; Miami (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

SoulCycle Inc. is seeking a part-time front desk associate to deliver exceptional hospitality and support for studio operations in Miami. You will welcome clients, check in riders, and assist with retail duties while upholding SoulCycle’s vibrant culture.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to multitask in a fast-paced environment. Availability includes at least 3 days weekly with one weekend day and peak holiday shifts.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills with diverse personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Availability: at least 3 days per week totaling 20 hours, with one weekend day.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist Studio Management with daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure successful class check-in.
• Work as a cohesive team with staff to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk hires.
• Maintain product knowledge for studio retail operations.
• Maintain SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prep, including equipment and facility cleaning.

Skills

Customer service

Multitasking

Communication

Teamwork

Professional etiquette

Job description

SoulCycle Inc. is seeking a part-time front desk associate to deliver exceptional hospitality and support for studio operations in Miami. You will welcome clients, check in riders, and assist with retail duties while upholding SoulCycle’s vibrant culture.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to multitask in a fast-paced environment. Availability includes at least 3 days weekly with one weekend day and peak holiday shifts.