Guest Experience Lead - Part Time (Weekend Availability)

Equinox; Town of East Hampton (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

SoulCycle is seeking friendly, guest-focused team members for part-time front desk roles in New York. This position requires a minimum of 20 hours per week, with at least one weekend day, and availability for peak holiday shifts.

You will deliver exceptional hospitality, manage check-ins, and support instructors and studio operations. Ideal candidates bring strong customer service experience, the ability to multi-task in a fast-paced environment, and a positive, can-do attitude.

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skill
• must have at least 3 days of availability week over week totaling 20 hours withone of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Initiative

Teamwork

Training

Product knowledge

Aesthetic upkeep

Cleaning

Job description

SoulCycle is seeking friendly, guest-focused team members for part-time front desk roles in New York. This position requires a minimum of 20 hours per week, with at least one weekend day, and availability for peak holiday shifts.

You will deliver exceptional hospitality, manage check-ins, and support instructors and studio operations. Ideal candidates bring strong customer service experience, the ability to multi-task in a fast-paced environment, and a positive, can-do attitude.