Part-Time Studio Front Desk & Guest Experience - Tribeca

Equinox; New York (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

SoulCycle in New York is seeking a part-time front desk associate to deliver exceptional customer service and hospitality. You will support studio management, assist instructors with class check-ins, and help maintain the SoulCycle aesthetic.

The role requires a positive attitude, strong communication, and teamwork. Part-time employees must have at least 3 days of availability each week (20 hours total), including at least one weekend day, with additional shifts during peak holidays.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to initiate tasks and work without direction.
• Excellent communication with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude and professional demeanor.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Prioritize & multi-task

Phone etiquette

Email etiquette

Organizational skills

Positive attitude

Job description

SoulCycle in New York is seeking a part-time front desk associate to deliver exceptional customer service and hospitality. You will support studio management, assist instructors with class check-ins, and help maintain the SoulCycle aesthetic.

The role requires a positive attitude, strong communication, and teamwork. Part-time employees must have at least 3 days of availability each week (20 hours total), including at least one weekend day, with additional shifts during peak holidays.