Part-Time Studio Concierge & Front Desk

Equinox; Village of East Hampton (NY); On-site; USD 21,000 - 28,000; Part time

Job summary

SoulCycle is seeking a part-time front desk associate in East Hampton. You will deliver warm hospitality, greet clients, manage check-ins, and support instructors and staff to maintain a welcoming studio atmosphere.

The role requires availability on weekends and peak holiday shifts, with a focus on exceptional customer service, smooth operations, and a positive, team-oriented mindset.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Willing to take initiative and perform duties without direction.
• Excellent communication with a wide range of personalities.
• Strong customer service and problem-solving skills.
• Positive, can-do attitude and professional demeanor.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways

Skills

Customer service

Communication skills

Multi-tasking

Initiative

Phone etiquette

Email etiquette

Organizational skills

Positive attitude

Job description

SoulCycle is seeking a part-time front desk associate in East Hampton. You will deliver warm hospitality, greet clients, manage check-ins, and support instructors and staff to maintain a welcoming studio atmosphere.

The role requires availability on weekends and peak holiday shifts, with a focus on exceptional customer service, smooth operations, and a positive, team-oriented mindset.