Studio Front Desk & Client Experience Coordinator

OVME; Bethesda (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

15 Days Paid Time Off

12 Paid Holidays

Medical, Dental, and Vision coverage

Short- and Long-Term Disability, AD&D,

Life Insurance 100% company-paid

401k Employee Contribution

401k Employer Match

Employee Assistance Program (EAP)

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Job summary

OVME in Bethesda seeks a Studio Coordinator to be the first point of contact for clients, delivering exceptional service and a smooth studio experience. You will manage front desk duties, schedule appointments, handle payments, and maintain accurate client records with confidentiality.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced, team-driven environment.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Experience with Medical CRM/Zenoti is a plus.
• Availability Monday-Saturday 2-3 nights per week.

Responsibilities

• Create an unrivaled client experience at the front desk.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing concerns promptly.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling and efficient use of studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining purpose and ensuring understanding.
• Answer phone calls, respond to emails, and handle inquiries regarding services, pricing, and policies.
• Maintain a clean and organized front desk area including reception, waiting room, and product displays.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with management to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies and place orders as needed.
• Stay knowledgeable about services, treatments, and promotions to provide accurate information.
• Handle confidential client information with discretion and privacy compliance.
• Assist with marketing efforts, such as distributing materials and gathering client testimonials.
• Perform additional administrative tasks as assigned.

Skills

Communication

Customer service

Team collaboration

Organization

Multitasking

Social media management

Independence

Education

Bachelor’s degree or equivalent experience

Medical CRM/Zenoti experience

Tools

Zenoti CRM

Job description

OVME in Bethesda seeks a Studio Coordinator to be the first point of contact for clients, delivering exceptional service and a smooth studio experience. You will manage front desk duties, schedule appointments, handle payments, and maintain accurate client records with confidentiality.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced, team-driven environment.