Part-Time Studio Coordinator - Client Experience Lead

OVME; Lower Merion Township (Montgomery County); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Wellhub Membership

Job summary

OVME Bryn Mawr is seeking a Studio Coordinator (Part-Time) to be the welcoming face of our studio. You will manage front desk operations, greet clients, schedule appointments, collect information, and ensure a smooth patient flow while maintaining confidentiality.

You will collaborate with the Studio Manager and team to uphold exceptional client experiences, coordinate bookings, process payments, and support marketing efforts. Prior CRM experience is a plus.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.
• Willing to work Tue, Thu, Friday with rotating Thu, Fri and Saturday.

Responsibilities

• Create an unrivaled customer experience for all clients.
• Welcome clients warmly and maintain a professional first impression.
• Provide outstanding service by addressing inquiries and scheduling appointments.
• Manage the appointment system and optimize Studio resources.
• Collect client information and ensure confidentiality of records.
• Assist clients with forms and consent documents, explaining details.
• Answer calls, emails, and general inquiries about services and rates.
• Maintain a clean front desk, reception area, and product displays.
• Process payments and verify insurance information when applicable.
• Coordinate with clinical and administrative staff for smooth workflow.
• Support policies and procedures for efficient front desk operations.
• Maintain inventory of supplies and place orders as needed.
• Stay informed about services, treatments, and promotions.
• Handle sensitive client information with discretion.
• Assist with marketing activities and gather testimonials.
• Perform additional admin tasks as assigned by management.

Skills

Communication skills

Customer service

Social media management

Independent work

Team collaboration

Education

Bachelor’s degree or comparable experience

Zenoti CRM experience

Tools

Zenoti

Job description

OVME Bryn Mawr is seeking a Studio Coordinator (Part-Time) to be the welcoming face of our studio. You will manage front desk operations, greet clients, schedule appointments, collect information, and ensure a smooth patient flow while maintaining confidentiality.

You will collaborate with the Studio Manager and team to uphold exceptional client experiences, coordinate bookings, process payments, and support marketing efforts. Prior CRM experience is a plus.