Studio Concierge & Scheduling Specialist

OVME; Bryn Mawr (PA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

EAP Resources

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Wellhub Membership

Job summary

OVME in Bryn Mawr, PA is seeking a part-time Studio Coordinator to be the first point of contact for clients and manage front desk operations. You will handle inquiries, appointments, records, payments, and coordination with clinical staff to ensure a smooth client experience.

You will contribute to a welcoming environment, maintain service quality, and support marketing efforts while adapting to a fast-paced studio setting. This role emphasizes customer service and organizational excellence.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Experience with Medical CRM/Zenoti is a plus.
• Availability to work Tue, Thu, Fri and rotate Thu/Fri/Saturday.
• Excellent communication and customer-service orientation.

Responsibilities

• Create an unrivaled customer experience for all clients.
• Greet clients warmly and professionally to make a strong first impression.
• Address inquiries, schedule appointments, and resolve issues promptly.
• Manage appointment bookings and optimize studio resources.
• Collect client information and keep records confidential.
• Assist with forms, consent documents, and patient education.
• Handle calls, emails, and general service inquiries about services and policies.
• Maintain a clean front desk, waiting area, and product displays.
• Process payments and verify insurance information when applicable.
• Coordinate with clinical and admin staff for smooth workflow.
• Support management in enforcing office policies and procedures.
• Monitor inventory of office supplies and place orders as needed.
• Stay informed about services, treatments, and promotions.
• Protect client privacy and handle sensitive information discreetly.
• Assist with marketing efforts, such as distributing promos and collecting testimonials.
• Perform additional admin tasks as assigned.

Skills

Communication

Social media

Independence

Team player

Detail oriented

Multitask

Ownership

Customer service

Education

Bachelor’s degree (preferred)

Tools

Zenoti CRM

Job description

OVME in Bryn Mawr, PA is seeking a part-time Studio Coordinator to be the first point of contact for clients and manage front desk operations. You will handle inquiries, appointments, records, payments, and coordination with clinical staff to ensure a smooth client experience.

You will contribute to a welcoming environment, maintain service quality, and support marketing efforts while adapting to a fast-paced studio setting. This role emphasizes customer service and organizational excellence.