Studio Client Experience Coordinator

OVME Aesthetics; Chapel Hill (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

EAP Resources

Employee Service Allowance

50% Retail Discount

Friends/Family Discount

Referral Bonus

Wellhub Membership

Job summary

OVME Aesthetics in Chapel Hill, NC seeks a Studio Coordinator to be the first point of contact for clients, delivering exceptional service and ensuring a positive experience. You will manage front desk operations, scheduling, and client records with discretion and professionalism.

The role emphasizes strong communication, organization, multitasking, and teamwork across clinical and administrative staff, with opportunities to contribute to client care, marketing efforts, and a smooth, welcoming

Qualifications

• Bachelor's degree or comparable industry experience preferred.
• Experience with Medical CRM/Zenoti is a plus.
• Ideally able to work Tue, Thu, Fri and Saturdays with rotating Saturdays (hours flex).

Responsibilities

• Create an unrivaled customer experience for all clients.
• Welcome clients with a warm, professional first impression.
• Provide exceptional service by handling inquiries, scheduling, and issues promptly.
• Manage and coordinate the appointment booking system for accurate scheduling.
• Collect client information and maintain confidential medical history forms.
• Assist clients with forms and consent documents, explaining purposes clearly.
• Answer calls, respond to emails, and handle service inquiries.
• Maintain front desk, reception, waiting area, and product displays.
• Process payments and verify insurance information when applicable.
• Coordinate with clinical and administrative staff for smooth workflow.
• Collaborate to implement office policies and procedures.
• Manage inventory of office supplies and place orders as needed.
• Stay knowledgeable about services, treatments, and promotions.
• Handle confidential client information with discretion and privacy compliance.
• Assist with marketing efforts and collect client testimonials.
• Perform additional administrative tasks as assigned.

Skills

Communication

Customer service

Multitasking

Organizational skills

Team player

Independence

Proactive

Education

Bachelor's degree or comparable industry experience

Tools

Zenoti

Job description

OVME Aesthetics in Chapel Hill, NC seeks a Studio Coordinator to be the first point of contact for clients, delivering exceptional service and ensuring a positive experience. You will manage front desk operations, scheduling, and client records with discretion and professionalism.

The role emphasizes strong communication, organization, multitasking, and teamwork across clinical and administrative staff, with opportunities to contribute to client care, marketing efforts, and a smooth, welcoming