Studio Experience Coordinator | Client Concierge

OVME Aesthetics; Bethesda (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

15 Days PTO

12 Paid Holidays

Medical, Dental, and Vision coverage

Short- and Long-Term Disability, AD&D,

Life Insurance 100% company-paid

401k Employee Contribution

401k Employer Match

Employee Assistance Program (EAP)

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Job summary

OVME Aesthetics is seeking a Studio Coordinator in Bethesda to lead front desk operations and ensure exceptional client experiences. You will greet clients, manage appointments, handle inquiries, and maintain accurate records while supporting marketing efforts and office policies.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced studio environment. Availability Monday–Saturday is expected.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• Experience with Medical CRM/Zenoti is a plus.
• Availability Monday-Saturday, 2-3 nights per week.

Responsibilities

• Create an unrivaled customer experience for all clients.
• Greet clients warmly and establish a positive first impression.
• Provide outstanding service by handling inquiries, scheduling, and issues promptly.
• Manage appointment booking system and optimize studio resources.
• Collect client information and maintain confidential records.
• Assist clients with forms and consent documentation.
• Answer calls, respond to emails, and handle service inquiries.
• Maintain a clean front desk, reception, waiting area, and product displays.
• Process payments, verify insurance if applicable, and issue receipts.
• Coordinate with clinical and administrative staff for workflows.
• Support policies and procedures for efficient operations.
• Manage office and admin supplies inventory and restock as needed.
• Stay informed about services, treatments, and promotions.
• Handle confidential information with discretion and privacy compliance.
• Contribute to marketing efforts and collect client testimonials.
• Perform additional administrative tasks as assigned.

Skills

Communication

Customer service

Social media

Independent work

Team collaboration

Ownership

Detail-oriented

Self-starter

Organizational skills

Multitasking

Education

Bachelor’s degree or comparable industry experience

CRM/Zenoti experience (plus)

Tools

Zenoti

Job description

OVME Aesthetics is seeking a Studio Coordinator in Bethesda to lead front desk operations and ensure exceptional client experiences. You will greet clients, manage appointments, handle inquiries, and maintain accurate records while supporting marketing efforts and office policies.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced studio environment. Availability Monday–Saturday is expected.