Studio Experience & Membership Lead

Socket.dev; Tampa (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Complimentary or discounted JETSET Pil

Job summary

JETSET Pilates in Tampa, FL seeks a Studio Lead to be the heartbeat of the studio, driving memberships and delivering a five-star client experience while supporting instructors and daily operations.

The role focuses on sales, retention, and community-building, with responsibility for front desk duties, scheduling, and ensuring a welcoming atmosphere that keeps members engaged and coming back.

Qualifications

• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience is preferred, but not required.
• Proficiency with technology and comfort learning new systems.

Responsibilities

• Build genuine relationships with clients to understand their goals and recommend memberships or packages.
• Communicate the value of the studio experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in person.
• Support promotions and community events to drive leads and growth.
• Create a welcoming experience that keeps members engaged and connected.
• Maintain accurate client records in booking and CRM systems.

Skills

Sales experience

Communication skills

Detail oriented

Multitasking

Health & wellness passion

Tech savvy

Customer service experience

Job description

JETSET Pilates in Tampa, FL seeks a Studio Lead to be the heartbeat of the studio, driving memberships and delivering a five-star client experience while supporting instructors and daily operations.

The role focuses on sales, retention, and community-building, with responsibility for front desk duties, scheduling, and ensuring a welcoming atmosphere that keeps members engaged and coming back.