Studio Lead — Boutique Pilates Client Experience

Jetsetpilates; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

JETSET Pilates in Tampa is seeking a Studio Lead to welcome clients, support instructors, and ensure exceptional service across front desk, phone, and email. You will greet, check-in, and assist with memberships while keeping the studio pristine and informed on pricing and policies.

Morning, evening, and weekend shifts are required. As a Studio Lead, you will recruit and retain clients, answer questions, solve problems, and refer concerns appropriately, while processing sales and staying aligned

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Sales

Job description

JETSET Pilates in Tampa is seeking a Studio Lead to welcome clients, support instructors, and ensure exceptional service across front desk, phone, and email. You will greet, check-in, and assist with memberships while keeping the studio pristine and informed on pricing and policies.

Morning, evening, and weekend shifts are required. As a Studio Lead, you will recruit and retain clients, answer questions, solve problems, and refer concerns appropriately, while processing sales and staying aligned