Studio Experience & Growth Lead

JETSET Pilates; Tampa, Northern (FL, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Job summary

JETSET Pilates is seeking a Studio Lead in Tampa, FL to be the heartbeat of the studio, guiding members toward memberships, supporting instructors, and ensuring smooth daily operations for an exceptional client experience.

You thrive in a fast-paced, people-focused environment, build genuine relationships, and lead by example to meet membership, retention, and revenue goals while maintaining a welcoming community. This full-time role offers growth opportunities and ongoing training.

Qualifications

• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience is preferred, but not required.
• Proficiency with technology and comfort learning new systems.

Responsibilities

• Build genuine relationships with prospects and current clients to understand goals and suggest memberships.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in-person conversations.
• Support sales initiatives, promotions, and events that drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged.
• Monitor member activity and reach out when disengagement or at-risk of cancellation.
• Partner with the GM to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate lead, sales, and member notes in studio systems.

Skills

Sales & Retention

Client relationships

Communication skills

Team support

Tech proficiency

Tools

CRM systems

Booking systems

Job description

JETSET Pilates is seeking a Studio Lead in Tampa, FL to be the heartbeat of the studio, guiding members toward memberships, supporting instructors, and ensuring smooth daily operations for an exceptional client experience.

You thrive in a fast-paced, people-focused environment, build genuine relationships, and lead by example to meet membership, retention, and revenue goals while maintaining a welcoming community. This full-time role offers growth opportunities and ongoing training.