Studio Lead: Member Experience & Growth

JETSET Pilates®; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET PIL

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, creating exceptional client experiences, supporting instructors, and ensuring smooth daily operations in a fast-paced environment. You will build relationships, guide clients toward memberships, and help grow our community by connecting with clients and advocating the JETSET experience.

You will drive sales, deliver five-star onboarding, support management in communicating schedules and studio information, and uphold a

Qualifications

• Experience in customer service or front desk preferred.
• Excellent communication and interpersonal skills.
• Ability to work mornings, evenings, weekends, and holidays.
• Proficiency with technology and learning new systems.

Responsibilities

• Build genuine relationships with clients to understand goals and recommend memberships.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in-person.
• Support studio sales initiatives, promotions, and events to generate leads.
• Create a welcoming, personalized experience to keep members engaged.
• Monitor member activity and reach out to at-risk clients.
• Partner with the General Manager to hit membership, retention, and revenue goals.
• Maintain accurate lead, sales, and member notes in studio systems.
• Manage front desk, lobby, and studio cleanliness.

Skills

Sales

Customer service

Communication

Team player

Multitasking

Tools

CRM systems

Booking software

Job description

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, creating exceptional client experiences, supporting instructors, and ensuring smooth daily operations in a fast-paced environment. You will build relationships, guide clients toward memberships, and help grow our community by connecting with clients and advocating the JETSET experience.

You will drive sales, deliver five-star onboarding, support management in communicating schedules and studio information, and uphold a