Studio Experience & Membership Lead

JETSET Pilates; North Hills (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET pil

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio—driving memberships, supporting instructors, and keeping daily operations running smoothly. Build relationships with clients, communicate the value of the JETSET experience, and guide newcomers toward the memberships that fit their goals.

This role involves managing the front desk, answering inquiries, and collaborating with the General Manager to hit membership, retention, utilization, and revenue goals while delivering a

Qualifications

• Strong sales mindset with ability to recommend memberships and packages.
• Outstanding customer service and communication skills in a fast-paced environment.
• Detail-oriented with ability to maintain accurate client records and notes.

Responsibilities

• Build relationships with clients and convert inquiries to memberships.
• Follow up with leads via phone, text, email, and in person.
• Support sales initiatives, promotions, and events to drive growth.
• Greet clients, answer questions, and deliver a five-star first-visit experience.
• Manage front desk, phone lines, emails, and studio logistics.

Skills

Sales experience

Customer service

Communication

Front desk

Multi-tasking

Technology proficiency

Tools

Booking system

CRM software

POS system

Job description

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio—driving memberships, supporting instructors, and keeping daily operations running smoothly. Build relationships with clients, communicate the value of the JETSET experience, and guide newcomers toward the memberships that fit their goals.

This role involves managing the front desk, answering inquiries, and collaborating with the General Manager to hit membership, retention, utilization, and revenue goals while delivering a