Studio Experience & Membership Growth Lead

JETSET Pilates®; Westchase (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSETPil 

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, driving sales and delivering a five-star client experience. You will welcome clients, support instructors, manage front desk operations, and guide members toward memberships and packages that fit their goals.

You will build relationships, communicate the value of the JETSET experience, and partner with management to hit membership, retention, and revenue targets while maintaining a welcoming, organized studio environment.

Qualifications

• Experience in sales or front-desk roles in fitness or hospitality.
• Excellent communication and interpersonal skills.
• Ability to work mornings/evenings/weekends.

Responsibilities

• Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages.
• Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.
• Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.
• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate and timely lead, sales, and member notes within required studio systems.

Skills

Sales & client relations

Front desk/customer service

Communication skills

Multitasking

Job description

JETSET Pilates is seeking a Studio Lead to be the heartbeat of the studio, driving sales and delivering a five-star client experience. You will welcome clients, support instructors, manage front desk operations, and guide members toward memberships and packages that fit their goals.

You will build relationships, communicate the value of the JETSET experience, and partner with management to hit membership, retention, and revenue targets while maintaining a welcoming, organized studio environment.