Member Experience & Studio Sales Lead

JETSET Pilates®; Dunwoody (GA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to act as the heartbeat of the studio, delivering an exceptional client experience, supporting instructors, and keeping daily operations running smoothly.

In this fast-paced role, you’ll drive sales and retention, greet clients, manage front desk tasks, and collaborate with the General Manager to hit membership and revenue goals. You’ll foster a welcoming community and uphold the studio’s polished, high-energy environment.

Qualifications

• Experience in front desk or guest services.
• Strong communication and interpersonal skills.
• Interest in health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Build genuine relationships with prospective and current clients to understand goals and recommend memberships.
• Communicate the value of the JETSET experience and convert inquiries into memberships.
• Follow up with leads via phone, text, email, and in person.
• Support sales initiatives, promotions, and community events to drive growth.
• Create a welcoming, personalized experience that keeps members engaged.
• Monitor member activity and reach out to at-risk clients.
• Partner with the GM to achieve membership and revenue goals.
• Maintain accurate lead, sales, and member notes in studio systems.

Skills

Customer service

Sales

Communication

Hospitality

Tech-savvy

Tools

CRM systems

Booking software

Job description

JETSET Pilates is seeking a Studio Lead to act as the heartbeat of the studio, delivering an exceptional client experience, supporting instructors, and keeping daily operations running smoothly.

In this fast-paced role, you’ll drive sales and retention, greet clients, manage front desk tasks, and collaborate with the General Manager to hit membership and revenue goals. You’ll foster a welcoming community and uphold the studio’s polished, high-energy environment.