Studio Lead: Guest Experience & Membership Growth

JETSET Pilates; Carmel (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary classes

Training & development

Growth opportunities

Job summary

JETSET Pilates is seeking a Studio Lead to act as the heartbeat of the studio, blending hospitality with sales acumen to grow memberships and drive community engagement. You will support instructors, manage daily operations, and ensure a five-star guest experience from check-in to post-class follow-up.

You will build relationships, lead initiatives, and collaborate with management to hit membership, utilization, and revenue goals while maintaining accurate client records and studio systems.

Qualifications

• Experience in sales or client-facing roles.
• Excellent communication and relationship-building skills.
• Ability to drive member enrollments and educate clients on memberships.

Responsibilities

• Build genuine relationships with prospective and current clients to understand goals and recommend memberships or packages.
• Communicate value of the JETSET experience and convert inquiries to memberships.
• Follow up with leads via phone, text, email, and in person.

Skills

Sales skills

Customer service

Front desk

Communication

Tools

CRM software

Booking system

Job description

JETSET Pilates is seeking a Studio Lead to act as the heartbeat of the studio, blending hospitality with sales acumen to grow memberships and drive community engagement. You will support instructors, manage daily operations, and ensure a five-star guest experience from check-in to post-class follow-up.

You will build relationships, lead initiatives, and collaborate with management to hit membership, utilization, and revenue goals while maintaining accurate client records and studio systems.