Studio Experience Lead — Sales & Member Care

OT Growth Partners; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

OT Group Holdings, LLC is seeking an Assistant Studio Manager to support daily and weekend studio operations and drive member experience. You will help lead tours, present membership options, and contribute to sales growth while maintaining a welcoming environment across the studio.

The role requires service orientation, strong communication, and the ability to collaborate with the studio team to meet performance targets and ensure a seamless member experience.

Qualifications

• High school diploma or equivalent required.
• 0–1 year experience in customer service, sales, hospitality, or related field preferred.
• At least 6 months of leadership, supervisory responsibilities, or managing people, programs, or projects.

Responsibilities

• Deliver a welcoming, high-energy experience for members and guests, reflecting brand standards.
• Conduct studio tours, present membership options, and clearly communicate programs and benefits.
• Achieve sales goals through outreach, follow-ups, and lead generation activities.
• Build relationships within the local community to increase brand awareness and opportunities.
• Support onboarding, training, and mentoring of Sales Associates and reinforce sales processes.
• Maintain accurate member records and process transactions with accuracy and integrity.

Skills

Customer service

Sales

Leadership

Communication

Microsoft Office

Canva

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Canva

Job description

OT Group Holdings, LLC is seeking an Assistant Studio Manager to support daily and weekend studio operations and drive member experience. You will help lead tours, present membership options, and contribute to sales growth while maintaining a welcoming environment across the studio.

The role requires service orientation, strong communication, and the ability to collaborate with the studio team to meet performance targets and ensure a seamless member experience.