Assistant Studio Manager

Orangetheory Fitness; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

OT Group Holdings, LLC is seeking an Assistant Studio Manager to support daily studio operations and drive member satisfaction at our locations. This role emphasizes delivering a high-energy, welcoming environment and representing the brand while achieving sales and retention goals.

The ideal candidate will have leadership experience, strong communication, and a service-minded approach to elevate the member experience and contribute to studio success.

Qualifications

• 6 months of leadership or supervisory experience.
• 0–1 year in customer service, sales, or hospitality.
• Strong communication and relationship-building skills.
• Service-oriented mindset and ability to meet performance targets.

Responsibilities

• Support daily and weekend studio operations to ensure member experience.
• Lead and mentor Sales Associates and reinforce sales processes.
• Present membership options and close sales to hit goals.
• Maintain accurate member records and documentation in company systems.
• Collaborate with studio team on outreach and events to grow membership.

Skills

Customer service

Sales

Leadership

Communication

Hospitality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Canva

Job description

Job Description – Assistant Studio Manager (Full‑Time)

Classification: Non‑Exempt

Management Level: N/A

Reports to: Studio Manager

Summary/Objective

The Assistant Studio Manager is responsible for supporting daily and weekend studio operations to ensure exceptional member experience at every touchpoint within OT Group Holdings, LLC studios. This role serves as a key point of contact for both prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship‑building. The Assistant Studio Manager partners closely with the studio team to support achievement of sales goals, maintain a high‑energy and welcoming environment, and ensure a seamless member experience. This role requires a service‑oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations. The Assistant Studio Manager reports directly to the Studio Manager and plays a key role in supporting overall studio success, member satisfaction, and team execution.

Essential Functions

• Deliver a welcoming, inclusive, and high‑energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.
• Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow‑ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well‑presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.
• Demonstrate a commitment to exceptional customer service and the core values at OT Group Holdings, LLC.

Core Competencies

• Teamwork – demonstrates positive attitude and the ability to work effectively in a team environment.
• Efficiency Orientation – gets the most out of limited resources while achieving quality results.
• Flexibility – responds to changes and others’ ideas comfortably; exercises tact and judgement in working with a broad variety of people; strong cross‑functional collaboration and communication skills.
• Mature Confidence – approaches others assertively, responsibly, and supportively.
• Integrity – demonstrates honesty and strong values through consistent action.
• Emotional intelligence – demonstrates awareness of others’ feelings and perspectives; listens actively, communicates respectfully, and responds with empathy to support a positive team and member experience.
• Proficiency with Microsoft Office Suite and graphic design tools like Canva.
• Maintains professionalism and a positive service attitude at all times.
• Proactive, reliable, and consistent.
• Ability to problem‑solve and work under pressure.
• Excellent organizational, attention to detail, and time management skills.
• Sharp listening skills and critical thinker with excellent research skills.
• Results orientated and self‑motivated.
• Ability to build relationships and provide exceptional service attitude.
• Ability to manage unexpected challenges with a calm and professional demeanor.
• Results driven and possess exceptional problem‑solving skills.

Supervisory Responsibility

This position does not manage a team.

Work Environment

This role is primarily based in a fitness studio environment and involves frequent interaction with members, guests, and team members. Responsibilities are performed both at the front desk and throughout the studio floor, requiring extended periods of standing, walking, and engaging with others in a dynamic, high‑energy setting. The environment may include moderate to loud noise levels due to music and group fitness classes. The role also includes administrative tasks such as working on a computer, using phones (communication with internal and external customers), and other standard office equipment. Occasional participation in off‑site events or community activities may be required.

Physical Demands

The role requires frequent standing, walking, and moving throughout the studio, as well as regular interaction with members and team members. The employee is regularly required to communicate effectively, including talking and hearing in a potentially loud environment. The role may occasionally require lifting, carrying, pushing, or pulling items such as retail products or supplies (up to 25–30 pounds), as well as bending, reaching, and light cleaning tasks to maintain the studio environment.

Position Type/Expected Hours of Work

This is a full‑time position. Flexible schedule as needed, including weekends and holidays.

Travel

No travel is anticipated unless deemed necessary for trainings or other company needs.

Education/Requirements

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

AAP/EEO/Diversity, Equity, Inclusion and Belonging Statement

OT Group Holdings, LLC is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and a true sense of belonging. We believe that bringing together individuals with different backgrounds, perspectives, and experiences strengthens our teams and drives better outcomes for our employees, members, and communities. We are dedicated to maintaining a work environment that is free from discrimination, harassment, and retaliation. OT Group Holdings, LLC is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We comply with all laws and regulations enforced by the Equal Employment Opportunity Commission (EEOC) and other governing bodies in the locations where we operate. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

OT Group Holdings, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. A reasonable accommodation is a modification or adjustment that enables an individual to perform the essential functions of the job without imposing undue hardship on the Company.

Other Duties

Other duties, responsibilities, and activities may change at any time without notice.